ALL OUR FRAGRANCES ARE 100% AUTHENTIC! Every hand-decanted fragrance and product we offer is guaranteed to be genuine and authentic. We source our products from authorized vendors or directly from the manufacturers, ensuring that we never sell fake fragrances, knockoffs, or imitations. Our commitment is unwavering, and we do not compromise, alter, or change the original state of the fragrances in any manner. Our process involves simply transferring the liquid into a new atomizer for the sake of convenience and sampling.

Find Fragz LLC operates as an entirely independent entity, distinct from the manufacturers or brand owners of the niche and designer fragrances in our collection. We want to assure our customers that the content available through findfragz.com consists of genuine products independently re-bottled and repackaged by us. We maintain no affiliations or associations with the brand, designer, or the manufacturer of the fragrances we carry. Importantly, we do not possess any agreements authorizing us to re-bottle or repackage these fragrances

First let me describe what a decant or sample is. A decant, also referred to as an atomizer or sample bottle, involves the process of transferring liquid from one container to another. In the context of fragrances, decanting specifically refers to the extraction of scents from their original bottles into smaller, sample-sized formats.

We meticulously handcraft each sample to order. Utilizing a sterile syringe, we precisely measure and transfer the liquid from the original retail bottle into the new atomizer. The decanting process is conducted with utmost care, ensuring that the original state of the fragrance is preserved without compromise, impact, or alteration.

The number of sprays per bottle depends significantly on your daily fragrance usage. Here's an estimate for each sample size in our Economy Atomizer:

• 2ml = approximately 30 sprays
• 5ml = approximately 75 sprays
• 8 ml = approximately 120 sprays
• 10ml = approximately 150 sprays

The lifespan of a sample fragrance ranges from 3 to 6 months, influenced by factors such as storage location and conditions.

Please make your sample selection(s) thoughtfully, as we do not entertain returns or exchanges for refunds. Our commitment ensures that our Niche and Designer fragrances are genuine and authentic when shipped. However, we cannot guarantee the integrity of products returned, as they may have been compromised or altered.

In the event that you receive a damaged product, rest assured, we will promptly send you a replacement. Kindly email us with the relevant details and include a picture of the product as received, as replacements will be processed upon verification of the damage.

Should you discover that we shipped the wrong fragrance, we apologize for any inconvenience caused, and a replacement will be issued. Please email us with the details and attach a picture of the product as received, as replacements will only be processed with photographic evidence of the error.

We encourage you to thoroughly inspect your package upon receipt. If any issues with the order are identified, please contact us within 3 days of receiving the shipment. Your satisfaction is our priority, and we are here to assist you.

Certainly, you can cancel your order if it has not yet been shipped. If the order has already been shipped, but you requested a cancellation before the designated shipping date and time, we will accept the return of the unopened/original package. However, please note that the return shipping cost will not be covered by us; it will be your responsibility. Upon receiving the canceled order back in stock and inspecting it, we will proceed to issue a refund.

Certainly! Inform us by submitting a fragrance request, and we will make every effort to acquire it for you.